In these terms and conditions, United Global Pay Remittance Australia Pty Ltd t/as United Global Pay is referred to as "United Global Pay" "UGP" "we" "our" or "us". The purpose of these terms and conditions is to describe United Global Pay business practices and your obligations as the user of our website. The website of https://ugp-website.vercel.app/ (the "Site") and its contents is owned by United Global Pay Remittance Australia Pty Ltd t/as United Global Pay (ABN 71 617 147 627).
United Global Pay reserves the right to alter, update, amend or change these terms and conditions without prior notice. You are fully responsible for reviewing these terms and conditions as such alterations or amendments of the terms and conditions will govern your continued use of the site.
The website and information offered to you conditional to your acceptance without modification of the terms, conditions, and notices contained herein (ON-LINE & CASH REMITTANCE TERMS AND CONDITIONS). The use of this Site by you constitutes your agreement to comply with these terms and conditions.
The term of "you" in these terms and conditions refers to all individuals or entities accessing or using this website for any reason. Individuals in these terms and conditions mean persons who are over 18 years of age who are Australian residents and accessing this facility from our website. The suppliers, the third party agencies/representatives in these terms and conditions mean all external third party providers in which United Global Pay engages in the Site.
We, in our sole discretion, reserve all the rights to reject or to refuse providing our service to any individual or any business for any reason. United Global Pay will not be responsible for any loss or damage, and any cost incurred by you due to our rejection or refusal to provide the service from this On-Line Remittance Facility.
Our website is designed to assist you conveniently in transferring/remitting funds in and out Australia through registered user accounts and registered bank accounts. Products and services offered by us on the Site may change at any time without notice. Accordingly, United Global Pay, at its sole discretion, may also need to change, without limitation, the restrictions, terms, conditions, prices, details, applicable taxes, charges, and any other associated costs of relevant products and services from time to time without notice.
The Site is provided for you to transfer funds in and out Australia. You must not use the Site for any illegal or criminal activities and commercial purposes. You must not use the Site for speculative trading or investment, or any other purposes. You must not vary, modify, distribute, copy, display, perform, reproduce, publish, license, transfer, retransmit, lend, or sell any information, software, products or services obtained from the Site. Any breaches or violations of these terms and conditions by you may result in legal action being taken by United Global Pay against you.
Should you not agree with our terms and conditions, you must not use and must not conduct any remittance transactions through our website.
By using the Site, you have agreed that you will not use the Site for any purpose that is unlawful or prohibited by these terms and conditions. The site is not intended for distribution to, or use by, any individual or entity in any jurisdiction or country where such distribution of use would be contrary to local law or regulation. You also fully agree that you will not redistribute, amend, copy, or commercially use any data, information or materials found on the Site without United Global Pay's written permission, which permission may be withheld in UGP's sole discretion.
The Site is protected by Australian and International copyright law, intellectual property rights, and treaty provisions. Logos, trademarks, license, business names, trading names, products, technology, graphics, images, layouts and all of the Site contents owned by United Global Pay or by other third party agencies/suppliers. You may copy or use the information or contents on the Site subject to written permission of United Global Pay. You must not breach or violate any third party's intellectual property rights in any jurisdiction in using this Site.
In order to comply with the relevant laws and regulations, it is mandatory that you must provide the requested information for us to remit/transfer your funds in and out Australia. We reserve the rights to request further information from you in order to process, authenticate, or verify your transaction. We will use variety of procedures to authenticate, verify, and monitor each order and each transaction. United Global Pay reserve the right to cancel your transaction or refuse to process your transaction if you fail to supply the required information to authenticate or verify your transaction.
You must follow the instructions and complete mandatory remittance details and information in order to transfer/remit your funds from our website. You could correct errors or mistakes in your registration process before clicking the submit button to submit your registration and transaction. You must complete your registration then your transaction before your session times out. Otherwise you will need to restart the process again. By submitting your registration and transaction, you have confirmed that all relevant information and details, including beneficiary's bank account details and SWIFT code, submitted in our website, are true and correct in all respects. You can amend/alter your personal details and information when you access your user account, however, you will not be able to correct any errors or mistakes in the transaction details once submitted. You will not be able to cancel any transactions once submitted as the value of transaction changes all the time. Supply of incorrect information on beneficiary details, account numbers, and SWIFT code will result in additional charge(s) imposed by our bank suppliers. You are fully responsible for all these charges imposed by our bank suppliers.
As an affiliate of MONEYGRAM International Inc, you can walk into our location to remit money overseas and receiving money from overseas with Cash. MONEYGRAM services enable you to both send and receive money in Cash within 10 minutes internationally. We provide services to electronically transfer the fund into your AUD bank account in Australia when you are receiving money from overseas via MONEYGRAM.
Exchange rates are subject to change without prior notice. We use both dynamic and static exchange rate modes. Dynamic exchange rates are updated every minute on weekdays to ensure competitiveness. The exchange rate is locked for several minutes until the transaction is submitted, and the chosen rate is applicable for the remittance order. Remittance order information and the applicable exchange rate are also included in the confirmation email. Failure to submit an order within specific timeframes will result in an automatic update of the exchange rate.
The applicable exchange rate for an order is non-negotiable once submitted. Our exchange rates and fees differ from those provided by MONEYGRAM.
By using our service, you consent to provide full and accurate information. United Global Pay will not be responsible for any delay, loss, or incorrect payment to the beneficiary due to incomplete or incorrect information provided by you. Supplying incorrect information on beneficiary details, account numbers, and SWIFT codes will result in additional charges imposed by our bank suppliers, for which you are fully responsible.
Only currencies listed on the Site can be remitted/transferred, and these are subject to change at our sole discretion without prior notice.
Due to sanction laws and regulations, the available countries for remitting funds from Australia to overseas are limited and are also subject to change at our sole discretion without prior notice.
Individuals must not remit/transfer funds in and out of Australia exceeding the equivalent of AUD 1,000,000 per transaction. This can be a combination of currencies.
Business/corporate customers must not remit/transfer funds in and out of Australia exceeding the equivalent of AUD 3,000,000 per transaction. This can also be a combination of currencies.
The maximum sending amount limit when you pay with Cash is the equivalent of AUD 100,000 per transaction, excluding the sending fee(s). This could be combination of currencies.
The above limits are subject to change from time to time at our sole discretion without prior notice. Each country limit may vary and differ from above. MONEYGRAM services may impose different transaction limits.
Currency availabilities and limits are subject to a country's monetary regulations and foreign currency exchange restrictions. We reserve the rights, at our sole discretion, to update currency availabilities and limits from time to time without prior notice.
United Global Pay recommend that you always check and read the relevant laws and regulations of the country you are transferring the money to via the relevant government website. In Australia, you can find some useful information by visiting following websites:
We accept both EFT (Electronic Fund Transfer) and Cash as payment methods for your remittance. You must register with your financial institution to be able to make payment using your Internet/Mobile banking facility. You will be able to make payment to us via your online account, phone banking, or mobile.
Once you submitted your online remittance order, you will receive your remittance order invoice with the total amount, a transaction reference number, and our bank account details. You must make payment to us either via EFT or with Cash by walk-in into our location within 90 minutes of the placement of your remittance order in the Site. Should you order to pay with Cash from our website on the weekend / public holiday, you can make payment the next business day at our location.
YOUR ORDER WILL POSSIBLY BE CANCELLED IF NOT PAID WITHIN 90 MINUTES OF THE PLACEMENT OF YOUR ORDER IN THE SITE.
Due to Money Laundering regulations, you must not pay your on-line remittance invoice via Over-The-Counter Cash Deposit to our bank account. You can either pay with Cash by visiting our location or pay using EFT from your bank account. Payment with EFT must be made only from your own bank account, not from any third-party bank account. We will not process your transaction if it is paid using third party bank account.
Payment using a third-party bank account will possibly result an automatic cancellation of your order. We reserve the rights to request further information from you to process, authenticate, or verify the payment paid from a third-party bank account. We may return your payment to the bank account which was being used to make the payment for your order. It may take up to 2 weeks to refund your money into the bank account used due to the banking system and compliance reasons.
Please ensure you have sufficient funds in your bank account prior making the full payment, as on the invoice, via EFT.
Once you click the submit button, our On-Line Remittance Facility will display the summary of your order in details. You cannot change any remittance/transfer order and instruction that has been submitted to us.
We, at our sole discretion, reserve the rights to refuse or to process any order that we receive.
You will receive an email confirmation from us to notify that your payment has been received by us and your order is ready to be remitted / transferred to the nominated beneficiary account. The email confirmation will also display the beneficiary account details including the total amount remitted / transferred.
Your funds will be transferred to the beneficiary account within 24-48 business hours from the day in which we have received your payment in our bank account via EFT or from the point in which we have received your payment in full by Cash. MONEYGRAM services enable you to both send and receive money in Cash within 10 minutes internationally
There is a cut-off time of making payment using EFT. When you place remittance order after 12.00 pm AEST (Australian Eastern Standard Time), please allow 1 extra business day for us to receive your payment into our bank account and to process your order.
In addition, if your EFT to us is your 1st time, it may take up to 24 business hours for us to receive your payment as your bank is potentially holding up your payment to us for security reasons.
You will receive an email confirmation to notify you that your funds have been transferred to the beneficiary once we have received your payment in our bank account.
Regardless of any circumstances, United Global Pay Remittance Australia Pty Ltd will not transfer/remit your funds to any third party, other than the beneficiary, due to legal and compliance reasons.
We will reasonably endeavour to transfer your funds according to the day and time specified in the confirmation email, however, we cannot be held responsible should we fail to transfer your funds for whatever reasons. We will return your money in full. Refund will be automatically credited into your bank account.
It may takes up to 2 weeks to refund your money into your bank account due to the banking system.
We may update the remittance order period and collection period from time to time, at our sole discretion, without prior notice.
Regardless of any circumstances, you cannot cancel your remittance order once you have made payment.
The beneficiary overseas must firstly receive your funds from the beneficiary bank account and then remit/transfer the funds back to you.
This may result a loss for you as the exchange rate at the time of your initial transfer transaction may be different from the exchange rate when your beneficiary transferring back the funds to your bank account.
We charge you a transfer fee on top of our exchange rate, for all in-bound, outbound and domestic transactions. Our transfer fee varies and available on our website. Below are our fee(s) that may arise from a cancelled transaction, transaction refund, and transaction investigation.
| Type of Request | Fee in AUD or USD ($) |
|---|---|
| Proof of Payment / Trace Request | USD 45.00 per transaction plus any applicable bank charges |
| Transaction Cancellation | USD 50.00 per transaction plus any applicable bank charges |
| Transaction Recalls | USD 50.00 per request plus any applicable bank charges |
| Transaction Return to your Bank Account | AUD 45.00 per transaction plus any applicable bank charges |
In some situations, which are beyond our controls, the overseas bank where your funds transferred to; will directly/automatically charge additional fees/charges by deducting the amount from money you send. In addition, when you are using our service, you have also agreed to pay all the fees and charges for the remittance service to happen, including any domestic/local taxes or surcharges that may apply to your remittance service in the destination country.
We only accept original/certified copy of either your Passport or Australian issued Driver License from you to register with us in Australia.
To comply with the money laundering and terrorism financing regulations, we will refuse to process your remittance order if your full name or your beneficiary's full name is listed in one of the government Watchlists or in one of the Sanction Lists. If we find out that you are acting on behalf of sanctioned individual or entity, we will suspend your transaction, confiscate your payment, and de-register you from the Site. Your payment money or your order will be presented to Australian Federal Police.
The Site may contain forums, blogs, reviews, photos, videos, chat groups or other communication facilities which designed and provided to enable you to communicate with others. You must agree not to use these facilities to abuse, defame, distribute improper materials, harass, threaten or violate other relevant legal rights of others.
You agree to only use these communication facilities to mail, send, and receive messages and material that are appropriate, proper, and when applicable related to these Communication Facilities.
United Global Pay do not have obligations to monitor the Communication Facilities and Services, however, UGP reserves rights to review and to remove any materials, at its sole discretion, without prior notice. UGP may also terminate your access to these Communication Facilities any time, without notice, for any reason whatsoever.
The United Global Pay website may provide links to other websites for customer convenience and information. We do not endorse or make any representatives and do not control those other sites or their privacy practices. We are not responsible for the privacy practices or the content of such websites. It is your own responsibility as customer to review the other sites privacy policy before submitting your Personal Information.
United Global Pay shall not be responsible or liable to any dealings or transactions you may have with third parties (including advertisers). Any dealings with third parties included in the Site or participation in promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, or warranties associated with such dealings or promotions are solely between you and the other third party agencies.
Products and services offered by the third parties on the Site may change at any time without notice. Accordingly, United Global Pay, at its sole discretion, may also need to change, without limitation, the restrictions, terms, conditions, prices, details, applicable taxes, charges, and any other associated costs of relevant products and services from time to time without notice.
The use of the Site is at your own risk. United Global Pay, including its directors, officers, employees, shareholders and other representatives are not responsible or liable to any loss or damage (including financial and negligence) you may suffer directly or indirectly as a result of accessing or using the Site, purchasing products or services offered on the Site, or downloading any content thereon.
To the extent required by applicable law, United Global Pay do not represent and do not provide warranties of any kind regarding:
Regardless of any circumstances, this limitation of liability applies to all damages of any kind including but not limited to direct, indirect or consequential damages, compensatory, personal injury, loss of data, income or profit, loss of or damage to property and claims of third party.
By accessing, using or downloading any content on the Site indicates that you agree to indemnify and hold United Global Pay, its subsidiaries, affiliates, officers, directors, employees, and other associated representatives, harmless from any claim, demand or damage including but not limited to attorneys' fees and charges, asserted by any third party or raising out of your use of, or conduct on the Site.
The Site may contain links to other websites controlled or provided by other third party agencies, including non-affiliate of United Global Pay. United Global Pay do not endorse, promote, or recommend any products or services offered, advertised, or provided by such linked site, nor is United Global Pay Remittance Australia Pty Ltd is liable for any failure or defect of any products or services offered or advertised at such linked site. You are responsible to read, review and understand the privacy statements and terms of use posted at such linked site.
UGP disclaims liability of any information, data, report, materials, contents, products or services displayed, posted, or offered at any linked sites.
UGP do not use cookies to record any personal information. Your ability to access or use the Site may be limited or restricted if you disable the use of cookies on your web browser.
The access and use of the Site and its contents shall be subject to all applicable laws and regulations of Victoria, Australia. United Global Pay may enforce these terms and conditions in the jurisdiction of any United Global Pay affiliate. You agree that the access or use of this Site will not create any partnership, employment, agency relationship, franchise or joint venture relationship between you and United Global Pay Remittance Australia Pty Ltd.
Regardless of any circumstances, you have unconditionally agreed to waive any right that you may have to object to an action being brought in any court. If any provision of these terms and conditions including the warranty disclaimers and liability limitations set above is found to be void, illegal or unenforceable for unfairness or any other reason, the remaining provisions of these terms and conditions shall continue in effect to the extent possible as if the invalid or unenforceable provision had never existed.
United Global Pay, at its sole discretion, may alter, change, amend, or terminate these terms and conditions without notice. Any breach or violation of these terms and conditions by you may result immediate termination of your registration with the Site, your ability to access or use the Site, any agreement between you and United Global Pay Remittance Australia Pty Ltd, and/or any other service provided by United Global Pay Remittance Australia Pty Ltd to you.
By using the Site, you are bound to comply with all relevant Anti Money Laundering and Counter Terrorism Financing laws and regulations.
Please do not hesitate to contact us when you have complaints and comments about our On-line Remittance Facility. United Global Pay takes this matter seriously. We will listen, acknowledge, understand, and do everything we reasonably can to solve the problem. We will record your complaint, inform you the progress, and provide a final response to you within 30 business days. Following are our complaint procedures:
ABN: 71 617 147 627
Membership: Member of Australian Financial Complaints Authority (AFCA)
Membership Number: 112699
Mail Address: Suite 5.03/55 Swanston St Melbourne VIC 3000
Email: admin@unitedglobalpay.com
Website: https://ugp-website.vercel.app/